Shipping Policy

01Processing times

Orders are packed and handed to USPS from our facility in Saint Petersburg, Florida within 1 to 2 business days of payment. Orders placed before 12:00 p.m. Eastern on a business day usually ship the same day. We ship Monday through Friday, excluding U.S. postal holidays; orders placed on a Friday afternoon, weekend, or holiday begin processing the next business day.

Every order is screened for age attestation and restricted-jurisdiction addresses before it ships. If an order is flagged for review, we will email you within one business day; the processing clock pauses until the review is resolved. During launch promotions or unusual volume, processing may take an extra day, and we will note this in your confirmation email.

02Carriers, methods, and rates

All orders ship via the United States Postal Service in plain, discreet packaging that does not disclose the contents. Inside, each Tempo 1ct sachet (net wt 1.0 g (0.035 oz)) and Tempo 4ct blister (net wt 4.0 g (0.141 oz)) is sealed as it left the facility. Rates are calculated at checkout on the merchandise subtotal after discounts:

Transit estimates are USPS service standards from the day the package is scanned, not from the day you order, and are not guaranteed. Most orders in the Southeast arrive in two to three days by Standard; the West Coast and rural addresses tend to be at the upper end of the range. Wholesale orders ship on separate terms agreed in your wholesale account.

03Tracking and notifications

You will receive an order confirmation as soon as your payment is approved and a shipping confirmation with a USPS tracking number when your label is created. Tracking typically updates within 24 hours of the first carrier scan. You can also look up any order on our order tracking page or under your orders if you have an account. If your tracking has not updated for five business days, contact support@feeldialed.com with your order number and we will open a trace with USPS.

04Delivery and signature

An adult signature is not currently required for delivery of retail orders; packages are delivered to the address you provide according to USPS’s normal procedures. We record your age attestation at checkout and reserve the right to require adult-signature delivery for specific orders, addresses, or jurisdictions, or to introduce signature requirements sitewide if the law or our carrier requires it. If a signature is required for your order, it will be noted in your shipping confirmation. Please ensure your package is retrieved promptly and stored out of reach of children.

05PO boxes, military, and address types

• PO boxes: accepted. Because we ship exclusively via USPS, every method can deliver to a post office box.
• APO / FPO / DPO: not available at this time. Military and diplomatic addresses route through customs channels with rules we cannot currently satisfy for botanical products.
• Freight forwarders and parcel lockers: we may cancel orders addressed to known freight forwarders, reshippers, or mail drops used to route packages outside the U.S. or into restricted jurisdictions.
• Business addresses: accepted. Include a suite number and, if helpful, a company name in the second address line.

06Lost, delayed, or stolen packages

Delayed in transit. If tracking shows movement but the package is late, please allow up to seven business days past the estimate before contacting us; USPS delays are common around holidays and weather events. If there has been no scan for five business days, email us and we will file a missing-mail search.

Lost. If USPS cannot locate a package within 10 business days of a missing-mail search, or tracking shows a package was lost or damaged in transit, we will ship a free replacement or, at your request, refund the order in full.

Marked delivered but not received. First check with household members, neighbors, building management, and your mail carrier; packages are sometimes scanned a day before physical delivery. If it has not turned up within 48 hours, contact us with your order number. For a first occurrence we will typically send a one-time courtesy replacement after you confirm the address was correct. We reserve the right to require a police report for theft claims, to ship replacements with signature confirmation, or to decline further replacements to an address with a history of delivery claims. Orders confirmed delivered to the address you provided are otherwise not eligible for refund; see the Returns & Refunds Policy.

07Address errors and returned packages

Please double-check your shipping address before placing an order; we ship quickly and cannot always intercept a package. If you notice a mistake, email support@feeldialed.com immediately with your order number and the corrected address. We can update an address up until the label is created at no charge.

• If a package is returned to us as undeliverable because of an incomplete or incorrect address you entered, we will contact you and reship it once we receive it, and we may charge the applicable shipping rate for the second shipment. Alternatively we can refund the product price, less original shipping.
• If a package is delivered to an incorrect address that you entered, we are unable to recover it and cannot refund or replace the order; USPS will not retrieve delivered mail.
• If a package is returned because of our labeling error, we reship at our expense by the fastest available method.

08Restricted states and localities

Kratom is legal under federal law and in most of the United States, but several states and a number of counties and cities prohibit its sale or possession. We do not ship to those places. Checkout will block the states listed below; local restrictions are checked manually against your city, county, and ZIP code before the order ships.

States we do not ship to

• Alabama (AL)
• Arkansas (AR)
• Indiana (IN)
• Rhode Island (RI)
• Vermont (VT)
• Wisconsin (WI)

Local restrictions we currently enforce

• Sarasota County, FL
• San Diego, CA
• Oceanside, CA
• Jerseyville, IL
• Alton, IL
• Edwardsville, IL
• Union County, MS (and other MS counties/cities)
• Denver, CO (human-consumption labeling rules)

Our rule: any order addressed to a restricted state, county, or city will be cancelled and refunded in full before it ships, and we will email you to explain. If an order reaches a restricted area because the address was entered in a way that evaded our controls, and the package is seized, refused, or destroyed, the order is not refundable.

This list reflects our understanding as of the “Last updated” date and is maintained in good faith, but kratom laws change quickly at the local level and the list may not be exhaustive. Some jurisdictions restrict specific product types or set labeling or age rules rather than banning kratom outright. You are responsible for knowing whether it is legal to receive and possess kratom products at your address. If you believe a listed jurisdiction has changed its law, or your area should be added, please tell us at compliance@feeldialed.com. For more on how we stay compliant, see our quality page and Disclaimer & Warnings.

09International shipping

We ship within the United States only. We do not ship to Canada, Mexico, U.S. territories, or any other country, and we do not ship to freight forwarders for onward international delivery. Kratom is restricted or banned in many countries and international shipments are routinely seized. Orders with a non-U.S. billing address may be reviewed for fraud but can ship to a valid U.S. address in a non-restricted state.

10Questions about shipping

Email support@feeldialed.com with your order number, or use the contact form. We answer within one business day. This policy is part of our Terms of Service; see also our Returns & Refunds Policy.