Privacy Policy

01Overview

This Privacy Policy explains how ie Brands, LLC, doing business as Dialed (“we,” “us,” “our”), collects, uses, shares, and protects personal information when you visit feeldialed.com, create an account, place an order, contact us, or apply for a wholesale account (the “Services”). It also describes the choices you have.

In short: we collect what we need to sell and ship you kratom extract tablets, confirm you are 21 or older, and stay in touch if you ask us to. We never see or store your full card number. We do not sell your personal information. You can ask us to delete your data at any time.

This policy is part of our Terms of Service. If you do not agree with it, please do not use the Services.

02Information we collect

Information you give us

• Account details: name, email address, password (stored only as a salted hash), phone number, and your marketing preference.
• Order details: billing and shipping name, address, phone, email, the products you buy, order notes, discount codes, and your order history.
• Payment details: handled by Authorize.net (see Payment information). We receive and keep only the card brand, the last four digits, and a transaction reference.
• Age attestation: your confirmation that you are 21 or older, recorded with each order; and, if we request it, a copy of government-issued ID, which we delete once your age is verified.
• Communications: messages you send through our contact form or by email, including any order number you include, and wholesale inquiries (business name, contact name, email, phone, business type, state, number of locations, message).
• Reviews and content: your name as you enter it, rating, and review text.
• Newsletter signups: your email address.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, referring URL, pages viewed, and timestamps, captured in ordinary server logs and by our hosting provider for security and troubleshooting.
• Fraud and security signals: the IP address associated with a payment attempt is passed to Authorize.net to help detect fraud.
• Cookies and local storage: described in Cookies and local storage.

We do not knowingly collect precise geolocation, biometric data, or data about your health. Please do not include health information in reviews or messages; if you do, we treat it as part of the message and delete it on request.

03Payment information

Payments on feeldialed.com are processed by Authorize.net, a Visa company. When you check out, your card number, expiration date, and security code are entered into a form delivered by Authorize.net’s Accept.js library and are sent directly from your browser to Authorize.net, which returns a single-use payment token to us. Your full card number never touches our servers and is never stored by us. We keep the card brand, the last four digits, and Authorize.net’s transaction ID so that we can identify your order, process refunds, and respond to disputes.

Authorize.net processes your card data under its own privacy policy and is certified under the Payment Card Industry Data Security Standard (PCI DSS). You can read its policy at authorize.net.

04Age verification

Because our products are for adults 21 and older, we record an age attestation when you enter the site and again with each order, and we retain the attestation with the order record. If an order or account raises a concern, we may ask you to provide a photo of a government-issued ID. ID images are reviewed by a member of our team, used only to confirm your date of birth, and deleted within 30 days of verification. We may also use address and card-holder data supplied by Authorize.net’s fraud tools to flag orders for review.

05Cookies and local storage

We use a minimal set of first-party cookies and browser storage. None of it is used for cross-site advertising.

You can clear these at any time through your browser settings. Blocking the session cookie will sign you out; clearing local storage will empty your cart and re-show the age gate. We do not currently respond to browser “Do Not Track” signals because we do not track you across other sites. If we add cookies in the future (for example, for analytics), we will update this table.

06Analytics

At launch, we rely on aggregate, non-identifying server logs and hosting-provider metrics to understand traffic. We may add a privacy-focused web analytics tool that uses cookies or similar identifiers. If we do, we will list the provider, what it collects, and how to opt out in this section and in the cookie table above, and where required we will ask for your consent before it loads.

07How we use information

We use personal information to:

• Process, fulfill, ship, and track your orders, and send order confirmations, shipping notifications, and receipts;
• Confirm your age and screen orders for fraud and for shipments to restricted jurisdictions;
• Provide customer support, handle returns, refunds, and the satisfaction guarantee, and respond to your messages;
• Maintain your account, saved addresses, and order history;
• Send marketing emails if you opted in, including product news, restocks, and offers (see Email marketing);
• Publish reviews you submit, after moderation;
• Evaluate and respond to wholesale and distributor inquiries;
• Secure and improve the Services, debug problems, and analyze how the site is used in aggregate;
• Comply with legal obligations, including tax, product-safety, recall, and regulatory record-keeping, and to enforce our Terms.

08Email marketing and opt-out

We send marketing email only if you opt in at checkout, in your account settings, or by subscribing to our newsletter. Every marketing email includes an unsubscribe link, and you can also opt out by emailing support@feeldialed.com or updating your account preferences. Opting out of marketing does not stop transactional messages such as order confirmations, shipping updates, password resets, or important safety or legal notices about products you purchased. We do not send marketing SMS.

09How we share information

We share personal information only with service providers who need it to operate the Services on our behalf, and only for the purposes described in this policy:

• Payment processing: Authorize.net receives your payment details, billing address, email, order amount and line items, and IP address to authorize and settle charges and detect fraud.
• Shipping: the United States Postal Service and any postage or label provider we use receive your name, address, phone (if provided), and package details to deliver your order.
• Email delivery: Resend (resend.com) delivers our transactional and, where you opted in, marketing emails, and processes your email address and message content for that purpose.
• Hosting and infrastructure: our web-hosting and database providers store the data described above on our behalf under contractual confidentiality and security obligations.
• Professional advisers: accountants, attorneys, and compliance consultants, where necessary and under confidentiality.

We may also disclose information when required by law, subpoena, or government request; to protect the rights, property, or safety of Dialed, our customers, or others; in connection with a product recall or safety notice; or as part of a merger, acquisition, or sale of assets, in which case this policy will continue to apply until it is amended.

We do not sell personal information, and we do not share it with third parties for their own marketing or for cross-context behavioral advertising.

10Data retention

• Orders and transaction records: retained for at least seven years to satisfy tax, accounting, chargeback, and product-traceability obligations, including lot numbers in case of a recall.
• Account data: retained while your account is active and for up to 90 days after you delete it, except for records we must keep as described above.
• ID images used for age verification: deleted within 30 days of verification.
• Support messages and wholesale inquiries: retained for up to three years.
• Marketing lists: until you unsubscribe, after which we keep a suppression record so we do not email you again.
• Server logs: typically 30 to 90 days.

11Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data we hold, including TLS encryption for all traffic to feeldialed.com, hashed passwords, signed HTTP-only session cookies, restricted administrative access, encrypted backups, and card tokenization through Authorize.net so that we never hold card numbers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you and the appropriate authorities as required by Florida law and other applicable laws.

12Children and persons under 21

The Services are for adults 21 and older. We do not knowingly collect personal information from anyone under 21, and we do not knowingly allow anyone under 21 to create an account or place an order. If we learn that we have collected information from a person under 21, we will cancel any order, delete the information, and close the account. If you believe a person under 21 has provided us information, contact compliance@feeldialed.com.

13Your choices and rights

Regardless of where you live, you can:

• Access and update your account details, saved addresses, and marketing preference by signing in to your account;
• Request a copy of the personal information we hold about you;
• Request deletion of your account and personal information, subject to the retention obligations above;
• Opt out of marketing email at any time;
• Ask a question or lodge a complaint about our privacy practices.

To exercise a right, email compliance@feeldialed.com from the address on your account or include your order number so that we can verify your identity. We respond within 45 days and will not discriminate against you for exercising your rights. You may designate an authorized agent to make a request on your behalf; we will ask the agent for proof of authorization and may still verify your identity directly.

14California residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, “CCPA”) may give you additional rights. This section supplements the rest of the policy.

Categories of personal information collected in the last 12 months

• Identifiers: name, email, postal address, phone, IP address, account ID, order number.
• Customer records (Cal. Civ. Code § 1798.80(e)): billing and shipping address, last four digits and brand of payment card, purchase history.
• Commercial information: products purchased, order values, discount codes used, returns and refunds.
• Internet or network activity: browser, device, pages viewed, referring URL.
• Age attestation and, when requested, government ID for verification (deleted after verification).
• Inferences: we do not build profiles or draw inferences about you beyond order history used for support and restocking.

Sources: you, your device, and Authorize.net. Business purposes: those listed in How we use information. Disclosed to: the service providers listed in How we share information.

Your CCPA rights

• Right to know what personal information we collect, use, and disclose, and to receive a portable copy;
• Right to delete personal information, subject to legal exceptions;
• Right to correct inaccurate personal information;
• Right to opt out of sale or sharing — we do not sell personal information or share it for cross-context behavioral advertising, and we have not done so in the preceding 12 months, so there is nothing to opt out of; we also honor Global Privacy Control signals as an opt-out request should that ever change;
• Right to limit use of sensitive personal information — we use the limited sensitive information we hold (account credentials, ID for age verification) only to provide the Services, as permitted by the CCPA;
• Right to non-discrimination for exercising any of these rights.

Submit requests to compliance@feeldialed.com with “California Privacy Request” in the subject line, or by mail to ie Brands, LLC, 7901 4th St N #300, Saint Petersburg, FL 33702. We will confirm receipt within 10 business days and respond within 45 days, extendable once by a further 45 days with notice.

15Florida and other state privacy laws

The Florida Digital Bill of Rights (Fla. Stat. § 501.701 et seq.) applies primarily to very large technology companies and, in part, to businesses that sell sensitive data or operate certain devices. Dialed does not sell personal or sensitive data. We nonetheless extend the core rights described in Your choices and rights — access, correction, deletion, and portability — to all of our customers, including Florida residents and residents of Colorado, Connecticut, Virginia, Texas, Oregon, and other states with comprehensive privacy laws. If you believe we have not handled a request properly, you may appeal by replying to our response; we will review the appeal within 45 days and explain the outcome, and we will tell you how to contact your state attorney general if you remain dissatisfied.

16Changes to this policy

We may update this policy as our practices or the law change. The “Last updated” date at the top reflects the current version. If we make material changes, we will post a notice on the site and, where we have your email, notify account holders before the change takes effect. Continued use of the Services after the effective date means you accept the updated policy.

17Contact us

Privacy questions and requests: compliance@feeldialed.com. General support: support@feeldialed.com. Mail: ie Brands, LLC, 7901 4th St N #300, Saint Petersburg, FL 33702. You can also reach us through the contact form.