Returns & Refunds

01The 30-day satisfaction guarantee

We think Tempo is the best kratom extract tablet you can buy, and we would rather refund you than have you keep something you do not love. Every retail purchase from feeldialed.com is covered by a 30-day satisfaction guarantee: if you are not satisfied with your first pack of a Tempo product for any reason, tell us within 30 days of delivery and we will refund what you paid for it.

How it works:

1. Try the product. Start with half a tablet, as the label suggests.
2. If it is not for you, email support@feeldialed.com within 30 days of the delivery date shown on your tracking. Include your order number (it starts with DLD-) and a sentence or two about what did not work. Feedback helps us improve the formula; it is not a condition of the refund.
3. We confirm the refund by email, usually within one business day, and send it back to the card you paid with.

A few fair-use limits keep the guarantee sustainable:

• The guarantee covers one refund per customer for the first purchase of each product (the Tempo 1ct sachet and the Tempo 4ct blister count separately). Once you have received a satisfaction refund on a product, later purchases of that product are covered by the unopened-return rules below but not by the guarantee.
• The refund covers the price of the first pack of that product in the order, up to one Tempo 4ct blister ($24.99) or one Tempo 1ct sachet ($7.99), plus the proportional share of any tax. Additional units in the same order are handled as unopened returns.
• Shipping charges are not refunded under the satisfaction guarantee unless the order was our error.
• The guarantee applies to retail purchases made directly on feeldialed.com. Purchases from a smoke shop, kava bar, or other retailer are governed by that retailer’s policy, though we are always happy to hear from you.

02Opened product

If you have opened and tried the product, the satisfaction guarantee applies as described above. You do not need to send the first pack back. For safety and regulatory reasons we cannot restock opened kratom products, and we do not want you paying to mail us something we will discard. We may ask you to send a photo of the packaging and lot number so that we can record the feedback against the lot, and we may ask you to dispose of any remaining tablets responsibly and out of reach of children and pets.

03Unopened product

Unopened, sealed products in resalable condition may be returned for a full refund of the product price within 30 days of delivery, in any quantity. Tempo 1ct sachets must be unopened; Tempo 4ct blisters must have every cavity intact and the outer carton sealed if one was included.

• Email support@feeldialed.com with your order number to request a return authorization and the return address. Unauthorized returns cannot be matched to an order and may not be refunded.
• You are responsible for return shipping unless the return is due to our error (wrong item, damaged in transit, or an order we should not have accepted). We recommend a tracked service; we are not responsible for return packages lost in transit.
• Refunds for unopened returns are issued once the package is received and inspected, normally within three business days of arrival.
• Original outbound shipping is refunded only when the return is due to our error.

04Damaged, defective, or wrong items

If your order arrives damaged, tablets are broken beyond the score line, blisters are punctured, seals are compromised, or you received the wrong product or flavor, we will make it right at no cost to you.

• Email support@feeldialed.com within 7 days of delivery with your order number and a photo of the packaging and the affected product, including the lot number if visible.
• We will ship a free replacement by the same or a faster method, or refund the affected items if you prefer. We usually do not need the damaged item back; if we do, we will send a prepaid label.
• Reports of damage are logged against the lot number as part of our quality program. If you believe a product is defective in a way that could affect safety, please also contact compliance@feeldialed.com.

05Refund timing and method

All refunds go back to the original payment method through Authorize.net; we cannot refund to a different card, by cash, or by check. Once we issue a refund, your bank typically posts it within 5 to 10 business days, depending on the card issuer. We will email you when the refund is issued, with the amount and the last four digits of the card. If it has been more than 10 business days and you have not seen the credit, check with your card issuer first, then contact us with your order number and we will provide the Authorize.net transaction reference.

If your order used a discount code, the refund reflects the amount actually paid. Store credit is not offered in place of a refund, but we may offer a replacement or an exchange for a different flavor when that suits you better.

06What is not refundable

• Wholesale and distributor orders. Trade orders are final sale except for damaged, defective, or incorrect goods reported within 7 days of delivery, as set out in your wholesale agreement.
• Orders shipped to restricted areas. If an order is seized, refused, returned, or destroyed because it was shipped to a state, county, or city where kratom is prohibited and the address was entered in a way that bypassed our checkout controls, the order is not refundable. Orders our system catches before shipment are cancelled and refunded in full. See the restricted jurisdictions list.
• Packages marked delivered. A package shown as delivered by USPS tracking is not eligible for a refund under this policy; see the Shipping Policy for how we handle lost and stolen packages.
• Requests outside the windows. Satisfaction and unopened returns must be requested within 30 days of delivery; damage claims within 7 days.
• Abuse of the guarantee. We may decline refunds where the pattern of orders and refunds indicates the guarantee is being used to obtain free product, and we may require ID matching the billing name.

Orders placed with the Heroes discount or an affiliate code are covered by this policy in the same way as any other retail order.

07How to start a return or refund

1. Find your order number (DLD-xxxxxx) in your confirmation email or under your orders.
2. Email support@feeldialed.com or use the contact form, choosing “Order issue.” Tell us the order number, which product, and whether you are requesting a satisfaction refund, an unopened return, or a damage replacement.
3. Attach photos for damage or wrong-item claims.
4. We reply within one business day (Monday to Friday, excluding U.S. holidays) with the next step or a refund confirmation.

Cancellations: orders can be cancelled for a full refund any time before they ship. We process orders quickly, so email us as soon as possible; once a tracking number has been created, the order is treated as a return.

08Exceptions and your legal rights

This policy is offered in addition to any rights you have under applicable law, and nothing in it limits those rights. We may make exceptions at our discretion; doing so once does not obligate us to do so again. This policy applies to orders placed on or after the “Last updated” date above; earlier orders are covered by the version in effect when they were placed. This policy is incorporated into our Terms of Service.